UK CUSTOMER SUCCESS MANAGER
ABOUT TEAMENGINE
Would you like to be a part of building one of Europe's best products for the board and Executive Teams Management? Our products ensure that board members and management can fulfill their responsibilities, and we work with the latest technology to guarantee that they can do it securely. Our company has been around for more than 20 years, but we still have an exciting start-up feeling combined with a family atmosphere. As an employee at TeamEngine, you are always an important part of our success.
THE POSITION
As a Customer Success Manager at TeamEngine, you will be responsible for the daily communication with our customers. Your responsibility includes follow-ups with existing customers, onboarding new customers, handling support calls, and helping our customers to become successful using our services. When you are not working with our existing customers, you will help the sales team with upselling and prospecting.
Your day-to-day work will be different every day, and you will work very closely with our skilled Sales and CS team to achieve our goals. You will be based in our office in London (just off of Chancery Lane) but work with clients all over the United Kingdom.
YOU WILL PRIMARILY WORK WITH:
Support by phone and email
Follow-ups with existing customers
Onboarding and training new customers
Work proactively with renewals
Collaborate with the team to develop and improve ways of working with customer support
Upselling and prospecting
ABOUT YOU
To succeed in this role, we believe that you are social, not afraid to learn new things, and are curious about technology. You have previous experience within service professions and want to take the next step in your career. You are a great communicator and take responsibility for your own work. Most importantly, you have a positive attitude and are excited to help others.
This role suits those who love to communicate and has a passion for building strong and long-lasting relationships. You will be working in a successful team and have the chance to learn new skills and develop in our ongoing growth journey.
QUALIFICATIONS:
Previous experience with service or customer care
Fluency in written and spoken English
You have a problem-solving mindset and a high work ethic
We would like to have your application no later than January 13th. Interviews will be held ongoing so please send applications in ASAP. Interviews will be in 2 parts.
- Department
- Customer Success
- Role
- Customer Success Specialist
- Locations
- LONDON
LONDON
Culture and value words
Our value words are honest, available and innovative. TeamEngine is more than a workplace, it's a family. And as the family is growing larger, it is important for us to have fun on the journey. Whether it’s a workout on a Tuesday lunch or a grand conference, we do it together!
About TeamEngine
TeamEngine Collaboration Software AB is a software company specialized in providing products and services for board and management collaboration, insider management, due diligence and crisis management. All our products enable groups to utilize a safe online platform where documents can be shared without risking unauthorized intrusion. Instead of e-mailing documents, decisions, meeting minutes and calendar posts, everything is found in an online workspace to which only authorized members have access.
The company was founded over twenty years ago. With over 20 000 unique users TeamEngine is the leading supplier of board portals in Sweden. TeamEngine has offices in Stockholm, London and Hamburg with the head office located in central Stockholm.
UK CUSTOMER SUCCESS MANAGER
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